Privacy Policy 2 Hearts Bridalwear are dedicated to protecting your privacy. We will only use the data we collect about you to process your orders. We do not trade, sell or share your information with any others. We follow strict procedures in the disclosure and storage of any information that you have supplied to us. We do not store credit/debit card details Due to security procedures we may ask for identity proof before discusing sensitive information with you. How Do I buy My Dream Wedding Dress Online? 1. Select your dream wedding dress from the dress selection range. 2. Select the size of the dress. Please refer to our Advice or Size Chart Guide before choosing size. 3. Select the colour of your dress. 4. Add your wedding dress to your basket. 5. You can now go to the checkout. Have you looked for bridesmaids dresses, tiara's, veils, gloves, garters and accessories? 6. At the checkout, please follow the simple instructions for Paypal to pay by credit or debit card. 7. We will send you an automatic confirmation email telling you exactly what you have ordered and the costs. The delivery fee is £25 and the process normally takes 20 weeks, but we can put through express orders for a £50 surcharge, these takes around 2 weeks providing we have your dress in stock (please note we stock most dresses in most sizes). If you require this service please telephone us to arrange this on 01375 642592. Delivery and Returns Policy: A confirmation email will be sent to you detailing your order and costs. All orders will be delivered to you within 20 weeks from placing the order. The delivery fee is £25 to anywhere in the UK. This fee will be added at the check out. There is no additional fee's for delivery of other products such as bridesmaids dresses, tiara's, veils, gloves or accessories when ordering a wedding dress. When ordering your wedding dress you will be sent our terms & conditions, you will be required to sign that you are ordering your dress size according to the measurements and size that you have given us and that unless the dress has been sent in the wrong size compared to the ordered measurements, no refunds will be given. All our bridalwear and accessories are checked prior to departure, to ensure they arrive at your address free of defects. The delivery charge is not reimbursable although if your products are returned due to a manufacturing defect a replacement will be sent without further delivery costs. * Should you find any imperfections once delivered, you must notify us within seven days of the merchandise being received. You must contact our Customer Service department customerservice@theweddingdress.co.uk within the seven days, we will then email you to confirm acknowledgement. We will issue a refund against the bridalwear acknowledged by us to be faulty minus the delivery fee, providing such faults have not been caused by your misuse, negligent handling or improper care of the goods. A replacement for the faulty item/s will then be sent as soon as they are in stock. * If the enclosed items are damaged in any way and the package appears to have suffered damage during delivery, keep the original packaging and email our Customer Service department customerservice@theweddingdress.co.uk. We will contact the courier company for a damage inspection report and request that the courier company return the merchandise. Under these circumstances, do not return the merchandise yourself, unless otherwise instructed. * All bridal gowns will be collected by the courier free of charge whereas other bridal accessories must be returned at the sender's expense. * If you do need to return any merchandise, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to: Returned Goods 2 Hearts Bridalwear 64 Corringham Road, Stanford Le Hope, Essex. SS17 0AE * You must mark your parcel clearly as "Returned Goods" and must include the delivery note that was shipped with your order and indicate clearly the reason for return. * For your protection we recommend that you use a recorded delivery service as we cannot offer a refund or replacement for any goods that are lost in return shipment to 2 Hearts Bridalwear. Physical Condition: All items must be returned unworn, unsoiled, undamaged and unaltered with original hanging straps, tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked, burnt, etc) are not refundable. Please treat the returned item with the same care in which you received it.